Alternative Dispute Resolution (ADR) Training & Workshops

The virtual instructor-led workshop was one of the best ones that I have ever participated in (and believe me I have gone to many all over the world). During the virtual workshop we were able to replicate going into breakout rooms, asking questions, connecting with our instructors and peers, etc. I feel it is also a good way to connect with participants from other countries that we would not have had an opportunity to engage with except for this virtual training.

Monica Francis | Supply Principal | Toronto District School Board | Toronto, ON, Canada

I have never attended a workshop where I learned so much. This process is outstanding and the chance to practise was a very good learning tool.

Marilyn Keene | HR Manager | Samco Machinery Limited | Toronto, ON, Canada

The ADR workshop was by far the best course that I have attended in my 30 year HR career. A must attend for all HR professionals. I have used the tools on a regular basis.

Dan Heard | HR | Ministry of Community & Social Services | Blenheim, ON, Canada

I feel much more confident in my ability to help staff deal with conflict between each other. Because of this training, I feel I am a better leader. The dynamic way of passing the knowledge is a very efficient way of instructing.

Janice Wilmont | Chatham-Kent Health Alliance | Chatham, ON, Canada

The workshop met all my expectations. It gave me the framework, theory and enough practice to show how ADR works. The instructors were enthusiastic, knowledgeable and obviously experienced.

Geoffrey Matthews | World Bank | Washington, D.C., USA

It was an interactive and fun learning experience. Absolutely essential to anyone in a people management role. I wouldn’t change anything! The instructors were very effective and speaking from personal experience was very helpful.

Danielle Germansky | Scotia Bank | Toronto, ON, Canada

One of the only courses I have taken where you can actually feel yourself improving as the days progress. The skills learned are very easily applied to the work place and are very practical.

Robin DesLauriers | Bell Canada | Toronto, ON, Canada

Twenty-eight years in the workforce – and this is one of the greatest courses I’ve every experienced!

Leo Tobin | City of Iqaluit | Iqaluit, NU, Canada

This was one of the best professional education experiences of my life. I wish I had done this ten years ago. Thorough organization and profoundly valid theory. Despite my thirty years of experience, this program proves you really can teach even an old dog new tricks. For the first day, I thought the Stitt Feld Handy people were nuts but by the end of the second day, I received the epiphany that they and this program are brilliantly conceived.

John Allen | Certified Arbitrator and Mediator | Varnum, Riddering, Schmidt & Howlett LLP | Michigan, USA

I loved it. It gave me a superb overview of ADR and helped me understand negotiation and mediation on a deeper level. Instructors were excellent.

Jasmine Dhillon | Insurance, Royal & Sun Alliance | Sydney, Australia

The ADR Workshop is simply the best program that I have ever taken! It has provided me with skills that support my leadership style. It has also given me a framework for looking at situations in the workplace and in my life to get the best possible results. I have used my skill set to coach and mentor other managers and staff to success with their issues. I highly recommend the course to all of my colleagues!

Gail Carroll | Director of Employee Support Programs | St. John’s Nursing Home Board | St. John’s, NL, Canada

Practical application of theory and models through exercises, role-plays and examples. Very sound, proven model of negotiation and mediation tempered by variable human factors.

Martin Buckley | St. James Hospital | Dublin, Ireland

The role plays, exercises and coached feedback were all excellent. The virtual training gave me a chance to actively listen and participate in the training virtually.

Penny Marrett | Executive Director | Addiction Services for York Region | Aurora, ON, Canada