We design custom training for companies, governments and industry associations who want a tailored workshop for their team, delivered at the time and place of their choosing.

We deliver hands-on customized programs that meet the needs of our clients using examples, scenarios, and approaches relevant to the specific client group. Whether your program is a succinct one-day course or an in-depth multi-day program, whether offered in-person, through live video conferencing or online, the participants will be able to immediately apply their new skills in your workplace. With many years of experience, our facilitators have likely worked with your sector before. Whether your managers need to become better negotiators or coaches, your human resources staff need new conflict resolution skills, or your sales people need new techniques – we can build a course to meet your needs. We can help your customer service staff find better ways to deal with angry clients. We can give your team effective tools to manage damaging internal conflict among employees. You tell us what you need, and we will build the appropriate workshop for you.

Improving Performance

Our custom programs help clients create better and more productive workplaces by empowering employees to tackle complex workplace issues and resolve difficult situations effectively. By bringing together groups of your employees for a specifically tailored learning experience, you can boost the potential of your employees, increase the profitability of your organization, achieve new levels of alignment and cooperation, and set the stage for improving performance across departments. Even a small gain in performance can pay for the training many times over, and the skill sets established keep on giving year after year.

Flexibility and Adaptability

Your organization is unique, and its training should be no exception. Our programs are effective because we don’t use a cookie cutter approach. We will work with you to identify your learning objectives for the group and the specific challenges your employees face. We will then design a program that meets your needs, goals and organizational culture so that your employees leave the program with new skills and ideas they can immediately apply in their workplace. We can work with your real world issues and scenarios even in real time if desired, building highly applied learning into our workshops, something that few other organizations are comfortable doing.

Stitt Feld Handy Group custom programs are flexible, delivered on your timeline and at a location of your choice. Additionally, clients have the option to use our highly acclaimed purpose-built Toronto training facility, located at Leslie Street and Highway 401.

Learning Method

Our experienced faculty work with you and your team from the ground up to develop a program targeted for immediate results. Using real-world applications, proven methodology and years of experience, a Stitt Feld Handy Group program can take your organization’s performance to unprecedented levels. We believe that to maximize learning, training should be interactive and fun. We have a vast collection of case studies, role plays, presentations, videos and exercises from across many industries and are adept at tweaking them or creating new ones with your involvement. We work with you every step of the way, so that nothing is missed. We’ll help you select the appropriate topics, program length, and delivery model for your needs and budget. We can even provide coaches to give feedback to your participants, and online supplemental training if required. We follow up with you and your participants according to your needs, to monitor and build on progress from your SFHG workshop. We understand that learning never ends.


Since 1994, we have designed and delivered more than 800 customized workshops to organizations around the world, serving a wide variety of sectors. Our clients have included governments, labour relations and HR professionals, lawyers and judges, businesses, banks, school systems and education sector organizations, manufacturers, First Nations, agricultural organizations, contractors, law enforcement, military, and financial, medical and other professionals. We have designed training of almost any duration, from hour-long guest lectures to advanced 15 day training suites. For a full list of all our custom clients


Be inspired by our highly trained, experienced and passionate faculty. All of our instructors are professional negotiation consultants, mediators, coaches, course designers and facilitators, with more than 70 years of collective training experience. We take pride in acting as practitioners in what we teach, so that we can teach you the latest techniques with the confidence of high level real world experience. We will go out of our way to make sure you leave the training with the skills you need to succeed. Please visit our faculty page for individual bios.

Want to know more about our custom training? We’d love to hear from you.

  • Please be sure to include which course/service and specific location you are interested in (if applicable).
Skip to content