You will learn how to help people resolve their differences, improve relationships and communication, mediate complex cases, deal with harassment issues, deal with challenging parties, address power imbalances and move positional people towards agreement. The facilitation skills we teach can be used formally or informally in a variety of contexts, whether as a mediator, a manager, a chairperson, or otherwise.
At the in-person sessions, a continental breakfast and catered lunch will be served each day of the workshop. Snacks, coffee and drinks will be available throughout the day.
This workshop is part of the Executive Certificate in Conflict Management.
Upcoming sessions will be Virtual Instructor-Led using ZOOM technology. Using ZOOM, the program will continue to be interactive and engaging involving role plays, exercises, small group discussions and coached mediation role plays. We are limiting the session to 24 participants.
Practical and Interactive Training
We offer intensive and interactive learning experiences for professionals and executives. You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your situation.
“The virtual instructor-led workshop was one of the best ones that I have ever participated in (and believe me I have gone to many all over the world). During the virtual workshop we were able to replicate going into breakout rooms, asking questions, connecting with our instructors and peers, etc.”
Monica Francis, Principal, Toronto District School Board, Toronto, ON, Canada
Who Should Attend?
The Advanced Alternative Dispute Resolution workshop builds on the skills you acquired in the Alternative Dispute Resolution Workshop, and is designed for those who want to improve their dispute resolution skills, become mediators professionally or mediate within their company. Managers seeking new skills for managing their staff and stakeholders would also benefit, as would anyone leading a diverse team.