In each of the 5 course modules, you will take part in a simulated conversation with an interactive computer character. The characters make statements, ask questions, use difficult tactics, express strong emotions, and otherwise create difficulties for you. You will have to react to what the character says, answer questions, ask other questions, and try to achieve your objective.
If the conversation does not go as well as it can, you will be told why and sent back to the spot where you made your wrong turn so you can try again.
At the end of the course, you willl find downloadable notes that you can save for future reference.
The material taught in this course is based on the material presented in the Stitt Feld Handy Group public Dealing with Difficult People workshop and some of the ideas in the books Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton and Sheila Heen, and Fierce Conversations: Achieving Success at Work & in Life One Conversation at a Time by Susan Scott.
This course is part of the Executive Certificate in Conflict Management and the new Advanced Certificate in Workplace Coaching. Executive Certificate in Conflict Management and the new Advanced Certificate in Workplace Coaching.
You can learn:
- How to deliver difficult messages clearly and powerfully
- How to confront someone without provoking them
- How to persuade difficult people
- How to begin a difficult conversation
- How to discuss issues that take you by surprise
- How to manage strong emotions