Very significantly reinforced the basic course and increased my level of confidence. My interest in this field has been enhanced by this training.

Gil Dares, General Manager, Mariners Centre, Yarmouth, NS, Canada

Very interactive and ample opportunity to practice the process. Great instructor.

Cindy Whitton, Manger of Operations, Memorial University of Newfoundland, St. John’s, NL, Canada

The workshop provided me with the knowledge and opportunity to fully understand the process of mediation. It also allowed me to learn the skills required for the process.

Beverly Kitson, Investigator, Office of the Ombudsman, Port of Spain, Trinidad & Tobago

The Advanced course provided relevant learning in a safe environment for a new mediator. Great instructors; very positive, open to questions and have excellent “real life” examples.

Virginia Harwood, Professor – Teaching and Learning Specialist, Durham College, Kendal, SK, Canada

I have the same comment as I had after the Basic course – I’ve never been stretched so far and I have never learned so much.

Tracy Lillie, Manager of Employee & Labour Relations, Durham Regional Police Service, Whitby, ON, Canada

I loved the teaching style. Frequent mediator opportunities were great! Having coaches in each mediation role-play was terrific.

Phillip Kriszenfeld, President, Transitions Mediation and Consulting Group, Dundas, ON, Canada

An excellent learning experience. Having an opportunity to role-play gives me a fuller understanding of what motivates people and how to deal with difficult behaviour and situations. I appreciated the opportunity to access a variety of coaches and learn from their expertise.

Cheryl Nicholls Jones, Union Mediator, Ontario Secondary School Teachers’ Federation, Toronto, ON, Canada

The workshop allowed participants to actively practise the process of mediation – facilitating the use of theory in mediating disputes through the effective use of role-plays. The workshop environment was comfortable and very conductive to learning.

Roger Babooram, Human Resource Manager, The Barbados Light & Power Company Limited, St. Michael, Barbados

The workshop provided an excellent opportunity to become comfortable with the mediation process, via several role play scenarios, on the spot coaching and feedback.

Rita Mizzi-Gago, Human Resources, TD Bank, Toronto, ON, Canada

An Excellent Workshop! I am extremely satisfied with the structure and conduct of  the workshop. Both the instructors and the coaches demonstrated a high level of professionalism, creativity and intelligence.

Major General, Edmund E. Dillon, former Chief of the T&T Defence Force, Port of Spain, Trinidad & Tobago