The role plays while fun allow for examination of what the mind set of the parties might be and insight into dealing with them. The instructors are knowledgeable and interesting. I particularly appreciate the wealth of experience and their down-to-earth approach. I always find the role plays useful and the discussion is a great way to deconstruct and analyze the role play. You are forced to pick up information on topics outside your comfort zone.

Cheryl Nicholls Jones, Mediator, Ontario Secondary School Teachers’ Federation, Toronto, ON, Canada

The workshop roles were creatively crafted, which made the experience real. The “one-on-one” mentoring session was extremely helpful.

Stephen Flaherty, Hospital Labour Disputes Arbitration Act Specialist and Litigator, Ontario Nurses’ Association, Toronto, ON, Canada

I liked the fact that all of the role plays were planned in such a way as to pull out the best from the participants. The instructors were all very helpful and were able to zero in on the areas for improvement and give the specific advice needed. The role plays and exercises were quite effective and helped improve my skills.

Yvette Walcott-Dennis, Labour Relations, Labour Department, St. Michael, Barbados

The structure and content of this workshop was well organized. It provided techniques to be used in everyday life. Moreover, it allows the participants the opportunity to be full integrated in learning. The instructors’ knowledge was tremendous and very stimulating. The approach was interactive, easy to understand and logical.

Vincel Edwards, Superintendent, Trinidad & Tobago Police Services, Port of Spain, Trinidad & Tobago

The techniques are applicable to resolving real-life/personal issues – an invaluable tool for dispute resolution to which everyone should be exposed. Instructors are well-equipped and supply concrete examples to help clarify any issues that may not be understood. Their responses are clear and accompanied by examples to aid understanding.

Wynda F. Chandler, Labour Relations, National Gas Company of Trinidad & Tobago Limited, Couva, Trinidad & Tobago

This would be invaluable experience for any level of worker or management level. The staff mingles professionally and yet promotes a warmth which makes role commitment enjoyable and advantageous for future growth.

Rowena Kenny, Fraud Specialist, Canada Guaranty Mortgage Insurance Company, Toronto, ON, Canada

I’ve completed all of the courses to obtain the U of Windsor Certificate but more importantly I’ve got the confidence to develop a mediation practice because of the excellent and supportive instruction from SFHG.

Jane E. Martin, Lawyer, Dickson MacGregor Appell LLP, Toronto, ON, Canada

I like the practice and multi-layered realistic scenarios. The role plays are very good, with tons of learning opportunities.

Caroline Cyr, Director, Human Resources and Skills Development Canada, Gatineau, QC, Canada

It all came together for me in this workshop. The theory from the first and second courses was great, and in this program, I developed the “art” of mediating and the confidence I needed to move forward.

Connie E. Clark, HR Executive, TD Bank Group, Toronto, ON, Canada

I have been exposed to mediation and I have felt that the Stitt Feld Handy Group training was a cut above the rest. This is because of the exposure to the various role-play scenarios that spoke to the specific skill involved. The coaches were extremely effective and knowledgeable. Keep up the good work Stitt Feld Handy Group.

Gizel Thomas-Roberts, Attorney, Environmental Commission of Trinidad & Tobago, Port of Spain, Trinidad & Tobago